Welcome to Scholar Publishing Group

International Journal of Social Sciences and Economic Management, 2024, 5(1); doi: 10.38007/IJSSEM.2024.050116.

The Research Review on Prevention and Control of Workplace Violence on the Health Industry


Jing Sun, Dr. Faridah Mohd Said and Dr Tan Beng Geok

Corresponding Author:
Dr. Faridah Mohd Said

Department of Nursing, Faculty of Nursing, Lincoln University College (LUC), Kelantan, Malaysia


As a social security problem, workplace violence (WPV) widely occurs in various industries. According to statistics, the incidence of WPV in the health industry is about 25%, and violence in the health industry is widespread in all countries and all positions in the health industry. WPV not only harms medical staff's physical health but also causes psychological problems. To understand and analyze the current situation of WPV in the health industry, the main measures of prevention and control management, and to put forward corresponding measures for the current prevention and control of WPV. CNKI, Wan-Fang Data, Pubmed, Cochrane Library, Medline, Web of Science, Embase, and other 8 Chinese and English databases were searched by computer, and relevant literature on prevention and control of WPV in hospitals was searched. The contents were extracted and summarized. Prevention and control management can be carried out before and after the occurrence of WPV. The prevention and control management before the violence mainly includes the identification of high-risk situations of WPV, policy formulation, workplace environment setting, violation-related course training, and scenario exercise. Studies have shown that the main places of WPV are the emergency department, psychiatric department, pediatric department, etc., and the main forms of violence are verbal violence in psychological violence. In the prevention and control management of WPV, prevention, and control can be carried out according to the above characteristics of violence, and the response resources and inducing factors of WPV can be started. To construct the management mechanism, management mode, and management effect of WPV.


Workplace Violence, Management, Prevention and Control, Safety Measures

Cite This Paper

Jing Sun, Dr. Faridah Mohd Said and Dr Tan Beng Geok. The Research Review on Prevention and Control of Workplace Violence on the Health Industry. International Journal of Social Sciences and Economic Management (2024), Vol. 5, Issue 1: 150-157. https://doi.org/10.38007/IJSSEM.2024.050116.


[1]Di Martino, V. Relationship between Work Stress and Workplace Violence in the Health Sector; ILO Geneva: Geneva, Switzerland, 2003.

[2]International Labour Organization. Ending violence and harassment against women and men in the world of work. [2019-03-10]. http://www.ilo.org/ilc/ILCSessions/107/reports/reports-to-theconference/WCMS_553577/lang--en/index.htm

[3]Al-Qadi MM. Workplace violence in nursing: A concept analysis. J Occup Health. 2021 Jan;63(1):e12226. 

[4]Liu J, Zheng J, Liu K, Liu X, Wu Y, Wang J, You L. Workplace violence against nurses, job satisfaction, burnout, and patient safety in Chinese hospitals. Nurs Outlook. 2019 Sep-Oct;67(5):558-566. 

[5] Ayasreh IR, Hayajneh FA. Workplace Violence Against Emergency Nurses: A Literature Review. Crit Care Nurs Q. 2021 Apr-Jun 01;44(2):187-202.

[6]Lee J, Lee B. Psychological Workplace Violence and Health Outcomes in South Korean Nurses. Workplace Health Saf. 2022 May;70(5):228-234.

[7]D'Ettorre G, Pellicani V, Mazzotta M, Vullo A. Preventing and managing workplace violence against healthcare workers in Emergency Departments. Acta Biomed. 2018 Feb 21;89(4-S):28-36. 

[8] Robinson I. Prevention of Workplace Violence Among Health Care Workers. Workplace Health Saf. 2019 Feb;67(2):96.

[9]Aljohani B, Burkholder J, Tran QK, Chen C, Beisenova K, Pourmand A. Workplace violence in the emergency department: a systematic review and meta-analysis. Public Health. 2021 Jul;196:186-197.

[10]LI Da- yong, ZHANG He- nan, ZHANG Xue,et al. Prevention Strategies of Workplace Violence in Psychiatric Department. Chinese Hospital Management,2017 Oct;37(10):48-49

[11]Ridenour M, Lanza M, Hendricks S, Hartley D, Rierdan J, Zeiss R, Amandus H. Incidence and risk factors of workplace violence on psychiatric staff. Work. 2015;51(1):19-28. [in Chinese]

[12] Hu Chuanfen. Study on the Relationship among Workplace violence Organizational Commitment and Turnover Intention in Psychiatrie nurses[D]. Shandong University.2014[in Chinese]

[13] Zhang X, Li Y, Yang C, Jiang G. Trends in Workplace Violence Involving Health Care Professionals in China from 2000 to 2020: A Review. Med Sci Monit. 2021 Jan 8;27:e928393.

[14]Varghese A, Joseph J, Vijay VR, Khakha DC, Dhandapani M, Gigini G, Kaimal R. Prevalence and determinants of workplace violence among nurses in the South-East Asian and Western Pacific Regions: a systematic review and meta-analysis. J Clin Nurs. 2022 Apr;31(7-8):798-819.

[15]Meng Y, Wang J, Jiang N, Gong Y, Ye F, Li J, Zhou P, Yin X. Occurrence and correlated factors of physical and verbal violence among emergency physicians in China. J Glob Health. 2023 Jan 20;13:04013.

[16]Krug G D L, Mercy Ja,Et Al. World report on violence and health[R]. Geneva: World Health Organization Press, 2002, 2: 15-16.

[17]Jackson D,Wilkes L, Luck L. Cues that predict violence in the hospital setting:Findings from an observational study[J]. Collegian, 2014, 21(1): 65-70.

[18]Cai JZ, Wang HF, Mao LF, et al. Qualitative Study on High-risk Scenarios of Workplace Violence among Nurses[J]. Journal of Nursing.2018 Apr;25(8): 1-4. [in Chinese]

[19]Speroni KG,Fitch T, Dawson E, et al. Incidence and cost of nurse workplace violence perpetrated by hospital patients or patient visitors.J Emerg Nurs,2014,40(3) :218- -228; quiz 295.

[20]Aljohani KA. Violence and abuse against nurses in Saudi Arabia: A narrative review. J Nurs Manag. 2022 Sep;30(6):1570-1576.

[21]D'Ettorre G, Pellicani V, Mazzotta M, Vullo A. Preventing and managing workplace violence against healthcare workers in Emergency Departments. Acta Biomed. 2018 Feb 21;89(4-S):28-36.

[22]Brown RG, Anderson S, Brunt B, Enos T, Blough K, Kropp D. Workplace Violence Training Using Simulation. Am J Nurs. 2018 Oct;118(10):56-68.

[23]Glass N, Hanson GC, Anger WK, Laharnar N, Campbell JC, Weinstein M, Perrin N. Computer-based training (CBT) intervention reduces workplace violence and harassment for homecare workers. Am J Ind Med. 2017 Jul;60(7):635-643.

[24] Tay GK, Razak ARA, Foong K, Ng QX, Arulanandam S. Self-reported incidence of verbal and physical violence against emergency medical services (EMS) personnel in Singapore. Australas Emerg Care. 2021 Sep;24(3):230-234.

[25] Cai J, Qin Z, Wang H, Zhao X, Yu W, Wu S, Zhang Y, Wang Y. Trajectories of the current situation and characteristics of workplace violence among nurses: a nine-year follow-up study. BMC Health Serv Res. 2021 Nov 11;21(1):1220.

[26]ZHANG Min. International consensus on workplace violence in the health sector and its meaning to practice in China[J]. Chinese Nursing Management, 2019, 19(6): 923-928.

[27] The International Council of Nurses (ICN), the World Health Organization (WHO), Public Services International (PSI), the International Labour Organization (ILO). Framework guidelines for addressing workplace violence in the health sector: The training manual. [2019-03-10]. http://www.ilo.org/safework/info/instr/WCMS108542/lang--en/index.htm.

[28] International Association for Healthcare Security and Safety (IAHSS)GuidelinesCouncil. Security Design Guidelines for Healthcare Facilities[M]. Chicago: InternationalAssociation for Healthcare Security and Safety (IAHSS), 2012.

[29]Zhang J,Xi JW,Construction of hospital safety management system - Responding to hospital violence [J].Chinese Journal of Woman and Child Health Research.2016,27(S2):579-580. [in Chinese]

[30]XU Xiaoping,JIA Meixia,LIN Manna et al. Hospital workplace violence management practice under the Shenzhen-Hong Kong model[J]. China Nursing Management,2019Apr;19(04):494-497. [in Chinese]

[31]Dafny HA, Beccaria G, Muller A. Australian nurses' perceptions about workplace violence management, strategies and support services. J Nurs Manag. 2022 Sep;30(6):1629-1638.

[32]García-Pérez MD, Rivera-Sequeiros A, Sánchez-Elías TM, Lima-Serrano M. Workplace violence on healthcare professionals and underreporting: Characterization and knowledge gaps for prevention. Enferm Clin (Engl Ed). 2021 Nov-Dec;31(6):390-395. 

[33]OGUAGHA A C,CHEN J The incidence and management ofworkplace violence among medical professionals in the UnitedStates: a methodological pilot study [ J ] . Journal of HospitalAdministration,2019,8 ( 1 ) : 56-64.

[34]WANG Juzi,WANG Zhizhong,HOU Yongchao,et al . Early warning and countermeasures of workplace violence based on action research in emergency department [J]. Chinese Nursing Research,2020,34(18):3319-3323. [in Chinese]

[35]Pandey M, Bhandari TR, Dangal G. Workplace Violence and its Associated Factors among Nurses. J Nepal Health Res Counc. 2018 Jan 1;15(3):235-241.

[36]Kumari A, Kaur T, Ranjan P, Chopra S, Sarkar S, Baitha U. Workplace violence against doctors: Characteristics, risk factors, and mitigation strategies. J Postgrad Med. 2020 Jul-Sep;66(3):149-154.

[37]Yan Chunmei, Li Zhe, Mu Yi et al. Inducing factors and management measures of workplace violence in children's hospital based on factor analysis[J]. Chinese hospital. 2018 Jan;22(01):39-42. [in Chinese]

[38]Pagnucci N, Ottonello G, Capponi D, Catania G, Zanini M, Aleo G, Timmins F, Sasso L, Bagnasco A. Predictors of events of violence or aggression against nurses in the workplace: A scoping review. J Nurs Manag. 2022 Sep;30(6):1724-1749.

[39] Zhao S, Liu H, Ma H, Jiao M, Li Y, Hao Y, Sun Y, Gao L, Hong S, Kang Z, Wu Q, Qiao H. Coping with Workplace Violence in Healthcare Settings: Social Support and Strategies. Int J Environ Res Public Health. 2015 Nov 13;12(11):14429-44.